Fair, fast, and fully documented
Quality is non-negotiable. If something arrives wrong, we'll make it right within 48 hours of receiving your claim — without the back-and-forth most factories put you through.
Eligible — full refund or replacement
- Manufacturing defect (uneven hairline, mis-stitched cap, color off-spec)
- Wrong SKU shipped
- Damage in transit (with photos of outer carton)
- Quantity short-ship
Case-by-case — restocking fee may apply
- Buyer remorse on in-stock SKUs (within 7 days, unworn, original packaging)
- Color preference change after delivery
- Wrong SKU ordered (when our quote matched the order)
Not eligible
- Custom OEM/ODM orders (non-defective)
- Used or styled units
- Items reported > 30 days after delivery
- Damage from improper care, dyeing, or heat styling
Step 1 · Document the issue
Take 3–5 clear photos of the affected unit(s) plus the original packaging. Video is welcome and helps us escalate to QC faster.
Step 2 · Email your salesperson
Include the order ID, photos, and a short description. Use the email subject 'CLAIM — [Order ID]' so it routes to QC immediately.
Step 3 · We assess within 48 hrs
QC reviews evidence and either approves the claim, requests more info, or proposes a resolution (refund, replacement, or partial credit).
Step 4 · Resolution
Approved claims trigger a replacement on our next outbound shipment, a refund to your original payment method, or a credit toward your next order — your choice.
File a claim — we'll respond in 48 hours
Contact your salesperson directly with photos and your order ID. Or, if you're not sure who to email, use the form below.